Live Infocast Schedule

Click-and-collect: Strategic Upside for Non-foods   

Thu, July 27, 2017 -
1:00pm to 2:00pm

Presenter: Keith Anderson, SVP Strategy and Insights, Profitero 

As the grocery industry increasingly pushes online and some of the biggest retailers ramp up click-and-collect models, what does the future hold? – especially for non-food and other center-store categories that are already threatened. Non-food categories – beauty and personal care, household essentials, office/school supplies and other general merchandise items – have long been recognized as basket-building categories for the retail grocery industry. Learn about how to e-basket build with online grocery – manufacturers or retailers – and benefits from the click-and-collect movement. 

The Internet of Things vs Retail

Thu, August 10, 2017 -
1:00pm to 2:00pm

Presenter: John Osborne, Chairman, Zigbee Alliance and VP Sales & Marketing, LEEDARSON

Are you becoming the window store for the Internet? How do you intend to compete with the likes of the giant on-line sites? To stay relevant, you must think differently about not just your business, but also the customer and the environment they live in, what they want and when they want it. Is your eCommerce site and online click-and-collect type shopping enough, or is it time to think holistically about your business, your competition and your customers? In this session, learn about the Internet of Things (IoT), how it will be embedded with daily life, and how you may be able to take advantage of it.

Personalization and Consumer Identity: How Retailers Can Beat Amazon at its Own Game

Thu, August 17, 2017 -
1:00pm to 2:00pm

Presenter: Scott McKinley, Retail Consultant, ForgeRock Identity Platform

Retailers are under tremendous pressure from customers and competition to deliver a consistent, value-added, omnichannel experience (Gartner, 2017 CIO Agenda: A Retail Perspective). In order to make this transformation, retailers must build and manage trusted, long-lasting customer relationships as the foundation to knowing, engaging, and serving their customers. In this session, Scott McKinley, Retail Consultant at ForgeRock, explains why identity is critical for building trusted relationships to compete and win in a personalized world.
What will you learn?
   •  How identity increases customer engagement and loyalty by providing a seamless and personalized omnichannel experience
   •  How retailers can leverage identity to build a comprehensive understanding of the shopper, and enable insight and optimization across marketing, personalization, and service
   •  The role of modern customer privacy controls in enabling secure data sharing in exchange for value added offers and services
   •  How identity enables new IoT initiatives in-store and throughout the retail supply chain
Who are these insights for?
   •  Customer Engagement leaders responsible for building and managing CRM and Loyalty, and activation
   •  Consumer Insight leaders responsible for understanding customer attributes and segmentation
   •  Marketing functions interested in social and mobile advertising, customer journey, location data, and advertising ROI
   •  IT leaders responsible for data infrastructure, security, and IoT

Rise of the Discounters

Thu, September 21, 2017 -
1:00pm to 2:00pm

Presented by: Planet Retail RNG