Infocast Troubleshooting

Cannot Hear Audio

When we are broadcasting, if you can see video but not hear audio, click the volume button on the lower left of the infocast player.

Cannot View the Infocast Event

  • Make sure any pop-up blockers are DISABLED.
  • Make sure you have an internet connection. 
  • Check firewall settings

If you are getting an error message when you try to view a GMDC*Connect Infocast Event (whether live online or archived) that says "Content Blocked by your organization" -- the likely explanation is that your company has a firewall in place which is restricting you from accessing videos online.

Optimal Firewall Settings Needed for GMDC*Connect Infocasts

In order to watch GMDC*Connect Infocasts, you have to create the following firewall rules, assuming you have a regular internet connection:

  • Outgoing UDP destination port 53 to your nameserver or any IP for domain name resolution (DNS)
  • Outgoing TCP destination port 80, 443 to any IP (WEB)
  • Outgoing TCP destination port 1935 to any IP (RTMP - this is used to deliver the stream)
  • Outgoing TCP destination port 843, 6667 to {IP ADDRESS RANGES (bellow)} (IRC - Chat system)

Setting Up Firewall Rules on Microsoft Windows:

  • Windows 7
  • Windows XP

Setting Up Firewall Rules on Mac OS X: